Fractional COO and AI enablement · Boise, IdahoYour business outgrew the way it runs. I build what comes next.
For owners who've become the bottleneck. I set up the operations, AI tools, and revenue systems your business needs, then run them alongside your team until they stick.
Taking two founding clients this quarter at a reduced rate, in exchange for honest feedback and a case study.
- Text from sub: did we order the pipe?Ordered, Thu
- Voicemail: new lead, 3 days agoCalled back
- Quote: which version is final?Final, sent
- DM: are you booking for spring?Auto-reply, then you
- Sticky note: deposit paid?Received
Same business, same people. One place to see it all.
Sound familiar?
Most of the businesses I work with are doing well. That's the problem: growth is outrunning the way things get done.
- You're bidding the next job before you know how the last one went.
- Leads come in by text, DM, email and voicemail, and some never get an answer.
- Everyone says to use AI. No one has shown you where it's safe to.
- Your team can't move forward without asking you first.
- A software rollout has been "almost done" for months.
- Your best clients renew because they like you, not because anyone asked them to.
What I do
I'm not the consultant who hands you a slide deck. I build the system, train the people who'll use it, and stay until it works without me.
Operations buildout
Where most clients startJob costing, financial tracking, reporting, SOPs, CRM setup, and the workflows that take a request from first contact to paid invoice. Built around how your business actually works.
How it worksAI setup and team enablement
The right tools for your team, the repetitive work automated, and a 90-day program that trains your people on their real tasks, with guardrails so everyone trusts what the AI produces.
The AI enablement programRevenue and retention
Marketing plans, paid social, partner channels, pipeline tracking, and renewal outreach, so new business and repeat business stop depending on your memory.
How it worksAlso
Rescuing software rollouts that have been "almost done" for months, with a clear call to finish or stop. All services
How we work together
Build the plane, teach your team to fly it, then step back to the control tower.
Build
Starts with a 2 to 3 week diagnostic, fixed feeI learn how the business really runs, deliver one working quick win, then build the systems you need: numbers, workflows, and AI tools.
Flight School
60 to 90 daysYour team runs the new system with me alongside: training, office hours, and fixes until the habits stick.
Control Tower
Monthly, optionalI step back to regular check-ins: read the numbers, flag drift early, and recommend what to fix next.
Track record
Enterprise scale and small-business hands-on, often in the same year.
- Scaled a team from 3 to 50+ people in about three monthsBuilt the SOPs, training, and Salesforce workflows behind 10,000+ applications for California's $1B Mortgage Relief Program.
- Sales teams hit their Copilot adoption targets without losing ground on salesPart of Microsoft's company-wide push toward 60% daily use (vendor engagement). The teams I supported closed their adoption gaps and met or beat their sales measures.
- $465K qualified pipeline and 135% forward bookings at peakBuilt the booking, CRM, and reporting systems for a high-end destination property, and ran its marketing.
- ~$360K make-whole agreement with a water districtRepresented a property through a utility pipeline project that removed fencing, roads, and irrigation along its border.
- Unblocked a cloud point-of-sale rollout stalled for four monthsAt an international resort, traced the stall to unclear decision authority between departments and the software vendor, ran requirements and workflow sessions, and set validation checkpoints. Engineering built, tested, and released the fix within days, and the system went live.
- Grew a $400K software book 30% from existing clientsAcross 400 accounts, most of the growth came from renewals and tier upgrades, plus cross-sells uncovered on renewal calls. Hit 200% of quota during ramp.
Who I work with
Owner-led and growing businesses, usually $1M to $25M, across Boise, Meridian, Eagle, Nampa and the wider Treasure Valley, plus clients in California and growth-stage companies anywhere that need an operator.
Rebecca J. ClarkPrincipal, Aluminé ConsultingTell me what's stuck. I'll tell you what I'd build first.
A 30-minute call, no pitch deck. You'll leave with at least one thing you can fix this month, whether or not we work together.
Book a 30-minute call